Residents of Billings have been grappling with unexpected increases in their water bills following the city’s transition to a new billing software system in 2024. Many have reported significant discrepancies, with some bills surging from approximately $40 to over $500, and others reaching as high as $2,500. These sudden spikes have led to widespread concern and frustration within the community.
In response to these issues, a group of residents has initiated a class-action lawsuit against the city’s Public Works Department. The lawsuit alleges improper billing practices and a failure to adequately address errors, leaving customers to contend with inflated charges and limited avenues for dispute. The plaintiffs are seeking corrections to the bills and a halt to water shutoffs, which resumed in January for residents without payment plans for outstanding balances. Source
City officials have acknowledged the billing concerns and have conducted audits to assess the accuracy of the new system. While these audits have identified some human errors, the city maintains that the software itself is functioning correctly. Despite these assurances, many residents remain skeptical and continue to advocate for further investigation and resolution.
Community members, including local landlords and concerned citizens, have organized petitions and meetings to address the issue. They are calling for an independent review of the billing system and more transparent communication from city officials. The situation underscores the importance of accurate utility billing and the need for effective channels of communication between municipal authorities and residents.
As the legal proceedings unfold, the residents of Billings remain hopeful for a fair and timely resolution to the billing discrepancies that have impacted their daily lives.