Residents of Billings have raised significant concerns over the city’s water billing system, citing unexpected rate increases and service disruptions. The controversy began in 2024 when the city implemented a new software system for water billing, leading to numerous complaints about inflated charges.
In January 2026, the City of Billings announced plans to disconnect water services for up to 2,000 customers with unpaid bills. This decision followed an independent audit that, according to City Administrator Chris Kukulski, found the billing software to be accurate, though some human errors were identified. Despite these findings, many residents reported bills that were substantially higher than their historical usage, with some alleging charges amounting to thousands of dollars more than expected.
In response, a group of residents filed a class-action lawsuit against the city, alleging improper billing practices and inadequate resolution of errors. The lawsuit highlights cases where individuals experienced dramatic increases in their water bills, leading to financial strain and, in some instances, service disconnections. The city has argued that the claims are beyond the statute of limitations, citing a state law requiring residents to present claims within one year.
As the legal proceedings unfold, the community remains divided. Some residents demand further investigation and accountability, while city officials maintain that the billing system is functioning correctly. The outcome of this dispute will have significant implications for the relationship between Billings residents and their local government, as well as for the management of essential utilities in the city.