Residents of Billings are expressing growing concern over significant increases in their water bills following the city’s transition to a new billing software system. Many have reported unexpected spikes, with some bills escalating from approximately $40 to over $500. This has led to a class-action lawsuit alleging improper billing practices and inadequate error correction by the city’s Public Works Department.
City officials have acknowledged the billing issues, attributing them to data problems during the software transition. An independent audit was conducted, which found no systematic overbilling. However, residents remain skeptical, citing persistent discrepancies and a lack of clear communication from the city.
In response to these concerns, the city has suspended late fees and water shutoffs for residents without payment plans for outstanding balances. Despite these measures, the community continues to seek transparency and resolution to ensure fair billing practices moving forward.