Residents of Billings are raising concerns over recent increases in their water bills, attributing the hikes to a new billing software system implemented by the city’s Public Works Department. Many have reported unexpected spikes in their invoices, leading to confusion and financial strain.
In response, a group of residents has filed a class-action lawsuit against the city, alleging improper billing practices and inadequate correction of errors. The lawsuit highlights cases where individuals experienced significant increases in their bills, with some charges escalating from approximately $40 to over $500. The plaintiffs are seeking corrections to the bills and a halt to water shutoffs, which resumed in January for residents without payment plans for outstanding balances.
City officials have acknowledged the billing issues, attributing them to data problems during the transition to the new system. They have stated that shutoffs and late fees were suspended while the new system was audited. Although some human errors were corrected, the city reported that no issues were found with the system or software.
As the legal proceedings unfold, residents continue to seek transparency and accountability from city officials regarding the billing practices. The outcome of this case may have significant implications for the community and the city’s approach to utility billing in the future.